Privacy Policy 96bets

1 Introduction

This Privacy Policy ("Policy") is issued by 96bets ("we", "the company") and applies to all users, registered members and visitors of the 96bets website at 96bets.one. By using our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Policy.

We are committed to protecting your privacy and ensuring that the personal information you provide to us is handled with full responsibility, transparency and a high level of security. This Policy is designed to help you understand what types of data we collect, the purposes for that collection and the rights you hold regarding your personal data.

2 Personal Information We Collect

In the course of account management, identity verification (KYC) and the provision of platform services, 96bets may collect the following categories of information:

• Identity Information: Full name, identity card number (MyKad), date of birth and images of identity documents for age and identity verification purposes.
• Contact Information: Email address, mobile phone number and registered residential address.
• Financial Information: Details related to e-wallets (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX and DuitNow transactions, and cryptocurrency wallet information (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform Usage Information: Betting history, activity logs, deposit and withdrawal transaction records, and records of interactions with customer support.
• Technical Information: IP address, device type, web browser type, operating system, access time and date, and cookie data generated during use of the website.

We only collect information necessary for legitimate operational purposes and do not request information beyond those requirements.

3 Purpose of Use

The personal information we collect is used solely for legitimate purposes related to the provision of 96bets services, including:

• Registering and verifying new member accounts, including age verification (21 years and above).
• Processing deposit and withdrawal transactions through supported payment methods.
• Fulfilling legal compliance obligations and international licensing requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Providing effective customer support via live chat and email in Bahasa Melayu and English.
• Monitoring and identifying any suspicious or fraudulent activity to protect members and the integrity of the platform.
• Sending information about promotions, bonuses and service updates to members who have agreed to receive marketing communications.
• Improving the user experience and platform functionality based on aggregated usage data that does not identify individuals.

4 Sharing and Disclosure of Information

96bets does not sell, rent or transfer members' personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Payment Service Providers: Transaction information that must be shared with payment processors such as FPX, DuitNow, Touch 'n Go eWallet and ShopeePay to complete financial transactions.
• Platform Technology Providers: Game software and technical infrastructure providers that support platform operations, subject to strict confidentiality agreements.
• Regulatory Bodies and Law Enforcement: Authorities legally entitled to obtain such information under applicable law, or where required to comply with a court order.
• Security Improvement: Data sharing required to detect and prevent fraud, money laundering or other security threats.

5 Use of Cookies and Tracking Technologies

96bets uses cookies and similar technologies to improve the user experience, authenticate member login sessions and understand platform usage patterns. The cookies we use fall into several categories:

• Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how members use the platform to help us improve functionality and content.
• Preference Cookies: Store your personal preferences such as language and display settings to provide a more consistent experience.

You can manage cookie settings through your web browser. Disabling certain cookies may affect some platform functions. More information can be found in your web browser's privacy settings.

6 Data Security Measures

We implement various technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Multi-layer firewall systems and network monitoring 24 hours a day, 7 days a week.
• Strict role-based access controls — only authorised staff may access sensitive member data.
• Encryption of sensitive data in our database, including financial details and personal identification information.
• Regular security audits and penetration testing by our internal security team.
• Established incident response procedures to address any data breaches promptly.

While we work hard to protect your information, no security system is completely perfect. We encourage members to keep their account passwords confidential and to notify us immediately if they notice any suspicious activity on their account.

7 Data Retention Period

We retain members' personal information for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable laws and licensing requirements:

• Active account data is retained for the duration of active membership and for a period after account closure, in accordance with international licensing requirements.
• Financial transaction records are retained for the period required by regulatory bodies for audit and AML compliance purposes.
• Customer support communication logs are retained for reference and service improvement purposes.
• Non-personally identifiable platform usage analytics data may be retained for a longer period for service improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, we will apply secure deletion procedures to permanently destroy that information.

8 Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed and stored on servers located outside Malaysia. Any such data transfers are carried out with adequate safeguards, including:

• Data transfer agreements that comply with internationally recognised data protection standards.
• Use of cloud service and infrastructure providers that hold internationally recognised security certifications.
• Regular risk assessments of all service providers involved in processing members' personal data.