Official 96bets Policy

Responsible Gambling
with 96bets

96bets believes that online gambling should be carried out with full awareness and self-control. This page explains our commitment to player safety and the protection measures we provide for the Malaysian community.

21+ Minimum Age Requirement
24/7 Customer Support
RM10 Minimum Deposit

Our Commitment

Why Responsible Gambling Matters

96bets takes social responsibility seriously. Our platform is built not only to provide a quality sports betting and casino experience — but also to ensure every player stays in full control of their gambling habits. Responsible gambling means knowing your own limits, playing with money you can afford, and seeking help when needed.

Our approach is proactive. We provide self-control tools, set deposit limits on player accounts, and ensure all promotions come with clear information about their terms. Every bonus, including the 100% welcome bonus up to RM500, carries wagering requirements stated transparently — for example, a deposit of RM100 yields a bonus of RM100, giving a balance of RM200, with a wagering requirement of RM2,500 before bonus winnings can be withdrawn.

We also recognise that uncontrolled gambling can have a negative impact on personal finances and social relationships. For this reason, 96bets works to identify early signs of problem gambling and offers clear ways out for players who need support.

21+

Age Limit: 21 and Above

Online gambling at 96bets is for individuals aged 21 and above only. We verify the identity of all new players through a strict KYC process using a valid identification document (MyKad or passport). Any account proven to be owned by an underage individual will be terminated immediately.

⚠️ Important Warning
  • Gambling is not a way to solve financial problems.
  • Set a daily or weekly budget before you start playing.
  • Do not try to chase losses with bigger bets.
  • Stop playing when it is no longer enjoyable.
  • Seek help immediately if gambling starts affecting your daily life.

Protection Tools

How 96bets Protects Players

We provide a range of tools and policies designed specifically to help Malaysian players stay in full control.

Self-Exclusion

Players who wish to stop playing temporarily or permanently can apply for self-exclusion through the account settings section or by contacting our support team. The exclusion period can be set according to individual needs.

Personal Deposit Limits

Players can set daily, weekly or monthly deposit limits through account settings. The minimum deposit at 96bets is RM10 for all payment methods, giving full flexibility for those who want to play on a limited budget.

Session Time Alerts

96bets allows players to set alerts or session time limits so they do not play for too long without a break. Keeping track of time spent is an important step in responsible gambling.

KYC Identity Verification

Every new account goes through a thorough identity verification process using MyKad or another valid document. This step not only ensures account security but also prevents access by underage individuals.

Temporary Break

In addition to full self-exclusion, players can take a temporary break (cooling-off) for 24 hours, one week or one month. During this period, access to games and deposits will be automatically blocked to provide space for reflection.

Account Activity Records

Players can review deposit records, withdrawals and betting history at any time through their account. This transparency helps players understand their playing patterns and make better decisions based on real data.

Know Yourself

Check In With Yourself

Responsible gambling starts with self-awareness. Try answering these questions honestly. If you answer "yes" to several of the questions below, it may be time to talk to someone.

💡 Remember: Asking for help is a sign of strength, not weakness. The 96bets support team is here to help you 24 hours a day.
1
Do you often think about gambling even when you are doing something else?
2
Do you need to bet larger amounts to feel the same level of satisfaction?
3
Have you ever lied to family members or friends about how much money you have spent on gambling?
4
Do you keep playing even when losses are starting to affect your daily finances or family responsibilities?
5
Do you try to chase losses by increasing your bet amount, hoping to break even?
6
Have you felt restless, irritable or uneasy when trying to stop or cut back on gambling?

Help Is Available

Contact 96bets Support

The 96bets customer support team is ready to assist you in Malay and English, every day around the clock.

Live Chat

Reach our support agents directly via live chat within the 96bets platform. Fast responses in Malay and English.

24 JAM / 7 HARI

Support Email

Send enquiries related to your account, self-exclusion or other concerns through our official email at [email protected].

ALWAYS ON SUPPORT

Account Settings

Log in to your account to set deposit limits, activate self-exclusion, or review your own betting activity records.

FULL CONTROL

FAQ

Questions About Responsible Gambling

Only individuals aged 21 and above are allowed to register and play at 96bets. Every new account is subject to an identity verification process using MyKad or a valid identification document. Accounts proven to be owned by underage individuals will be terminated immediately and any account balance will be returned.

You can set a deposit limit through the account settings section after logging in. Choose the limit period that suits you — daily, weekly or monthly — and enter the amount you are comfortable with. The limit will take effect immediately. If you want to reduce the limit, the change will be applied right away. If you want to increase the limit, there is a waiting period as an added protection measure.

Self-exclusion is a process where a player requests to be blocked from accessing the 96bets platform for a set period or permanently. This is a suitable option if you feel that gambling is starting to affect your life. To apply, contact our support team via live chat or email at [email protected]. Requests will be processed as quickly as possible and there is no charge.

Yes, any valid balance in your account before the self-exclusion period can still be withdrawn through the normal procedure. The minimum withdrawal at 96bets is RM100, and the standard processing time is between 5 and 30 minutes. Contact our support team for further guidance on the withdrawal process during a self-exclusion period.

A temporary break (cooling-off) is a short suspension of access for a period such as 24 hours, one week or one month. It is suitable if you simply need time to step back and think. Self-exclusion is more serious — it blocks access for a longer period or permanently, and is harder to reverse. If you are unsure which option suits you, discuss it with our 96bets support team.

Yes. 96bets keeps records of account activity including deposit history, withdrawals and betting history as part of our commitment to responsible gambling and compliance with international licensing. You can review these records at any time through your account. This information is protected under our Privacy Policy and is not shared with third parties without your consent.

Play Responsibly at 96bets

96bets provides a safe, fair and accessible sports betting and casino platform for Malaysian players who play responsibly. Start with a minimum deposit of RM10 and enjoy a welcome bonus of up to RM500.

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